March 25, 2020
Professional Mail Services, Inc. (PMSI) is an essential business and as such will continue to remain open and operate even during stay-at-home orders. According to guidelines provided by the Department of Homeland Security, the Center for Disease Control and the United States Postal Services, PMSI has been identified as an essential business during the COVID-19 response. The specific Department of Homeland Security documentation can be found at https://www.cisa.gov/transportation-systems-sector. This section states the following:
The Transportation Systems Sector consists of seven key subsectors, or modes, but the specific section regarding PMSI is:
- Postal and Shipping moves about 720 million letters and packages each day and includes large integrated carriers, regional and local courier services, mail services, mail management firms, and chartered and delivery services.
During these unprecedented times, please know that we’re here to support your business. If you’re in need of business continuity for your in-house operation or you use a 3rd party who is unable to produce for you, please let us know. Our operations are scalable and can help you during this time.
We will continue to update you as this pandemic evolves and requires additional actions of our epidemic & pandemic policies.
Best wishes from the team at PMSI
March 23, 2020
In accordance with our Epidemic & Pandemic Policy, PMSI is implementing our Level 2 protocol. This protocol is being implemented to protect not only our team members, their families, and our facility, but to also protect your staff, their families, and your facility. This protocol specifically states:
PMSI will no longer enter the facilities of customers. PMSI drivers will drive onto the campus and meet customer staff at a designated exterior location where the customer staff will have brought the mail to be loaded into the PMSI vehicle. Customer staff is asked to then stay a minimum distance of 6 feet away from our driver. Customers can deliver mail to PMSI for processing if they would like.
It is our hope that this protocol will contribute to ending this pandemic quicker.
Thank you for continuing to put your trust in us.
Best regards from your team at PMSI
March 16, 2020
The safety of you, our customers, along with our employees and the entire community is vital to us. Like all of you, we are carefully monitoring the information regarding COVID-19 (Coronavirus). We want to assure you that we are continuing to operate on a normal schedule and provide all of our services to our customers, however we are taking additional precautions to help mitigate the spread of infection and are closely following the Center for Disease Control’s (CDC) guidelines. PMSI has a formal Epidemic/Pandemic Policy for which we have activated our Level 1 responses and includes, but is not limited, to the following measures to ensure that we continue to provide our services in the safest possible manner.
- PMSI employees have been provided reminders on good hygiene practices and wellness efforts such as frequent hand washing, the use of hand sanitizers and avoiding close contact with anyone who has a fever and a cough as well as information on the CDC (Center for Disease Control) guidelines CDC Guidelines
- Employees have been asked to maintain personal space and avoid personal interactions such as handshakes
- We have asked employees NOT to come into any PMSI office or enter any customer location if they do not feel well or if they are demonstrating any symptoms of illness
Continuing to Meet your Needs
PMSI provides numerous business process outsourcing services to a wide range of sectors locally, regionally, and nationally. These services include transactional bill printing, direct mail marketing, mailroom outsourcing services, presort commingling, commercial printing, and a suite of electronic services. For this reason, PMSI has established internal guidelines for each service as some of them require a different response. These guidelines will be communicated with you should this pandemic continue to affect our communities.
Business Continuity
In addition to our corporate office and Durham production facility, we also operate a “hot” business continuity & disaster recovery facility. This “hot” site is constantly on and is ready to be put into production quickly should the need arise. It not only contains production equipment but is also a secondary site for redundancy that our data center is replicated to. PMSI does maintain a Business Continuity Plan which details the implementation of this site.
Pick-ups and/or Deliveries
If our drivers pick-up and/or deliver to any of your locations, please know that we have taken extra precautions to protect you and our employees.
- All customer facing employees have received individual hand sanitizers and have been instructed to use hand sanitizer prior to entering someone’s home or business and again upon leaving
- We ask if you or a member of your team has been exposed to COVID-19 (Coronavirus) or is experiencing cold or flu-like symptoms, please contact us to discuss other arrangements to pick-up and/or deliver your mail or materials.
Our Corporate Work Spaces
We have implemented additional strategies and policies to ensure we can continue to serve you and to further help prevent the spread of disease.
- We have limited the number of visitors to our corporate office
- All off-site meetings have been canceled
- PMSI is cleaning and sanitizing our facilities daily
As we continue to monitor this situation, we will be flexible and evolve as necessary. We have additional action plans ready to roll-out as the needs arise.
Thank you for continuing to put your trust in us.
Best regards from your team at PMSI