Graphic Design for Statement & Bills
Through our 20+ years of experience with statement & bill design, print and mail services for public tax, utility and private enterprise customers, Professional Mail Services, Inc. knows best how to make sure your bill -- paper or electronic -- is communicating with your customers.
According to research from Accenture and McGraw-Hill Inc., about 15 % of customer calls to utility customer relations centers or accounts receivable departments directly involve customer confusion about bill interpretation. Up to 75% of inbound calls involve very basic and often avoidable questions about bills and letters.
These measures are important because statement and bill printing and mailing is often the primary and most frequent means of communicating with customers. They also reflect improvement opportunities because the right bill design can reduce inbound call costs, average call center handing time and outbound mailing costs. This all translates to reduced “total cost to serve” and significantly improved customer satisfaction.
Professional Mail Services, Inc. knows how to dramatically reduce these unacceptably high percentages.
Professional Mail Services Inc. bill and statement design services build on our 20+ year cross-industry experience base with designing, printing and mailing “transactional-type” statements, be they daily invoices, periodic statements and dunning letters. Since we are a full service provider, we leverage our printing and USPS expertise across all phases of your bill or notice, transforming it to Data to Doorstep™ delivery or Data to Desktop™ delivery.
Professional Mail Services developers and designers know from multi-industry and government agency experience what works best. We take that experience and multiply its advantages by using both in-house proprietary design tools as well as leading off-the-shelf customer communication management (CCM) solutions such as HP Exstream Dialogue™, named a leader in the 2014 Gartner “Magic Quadrant” report for CCM.
Professional Mail Service Inc. can transform your current bill and statement communications into a strategic marketing and communications platform with capabilities and features such as:
- Multicolor/Shading Colors of the most important bill elements
- Effective bill layout to match how customers use it
- Variable messages
- Graphical content and comparative usage analysis
- Cross-selling and reinforcing messages for important dates, events or promotions
Because we are confident in our design skills, we do not charge our customers for up-front start-up or initial design fees.