At PMSI, our team is dedicated to providing exceptional service and building strong relationships with our clients. Today, we’re excited to introduce Spencer Snider, our Customer Experience Manager.
When discussing the impact Spencer will have at PMSI, Principal Paul Hamilton says, “We’re thrilled to welcome Spencer Snider as our new Customer Experience Manager! With a passion for delivering exceptional service and a proven track record of putting customers first, Spencer will be a driving force in enhancing the way we connect with and support our clients. We’re excited to see the positive impact he’ll bring to the team!”
Read on to learn more about Spencer!
Q: What is your role at PMSI, and what does your job entail?
A: I am the Customer Experience Manager at PMSI. My job involves making sure all clients are taken care of, getting in front of any issues, handling marketing and sales, and working with new customers. Ultimately, it’s about taking care of the clients.
Q: What excites you about this new role you have taken on?
A: I appreciate that it’s a family-owned company with a ton of growth potential. The strong, scalable processes and the potential for growth are very exciting. The culture here is great too, with a lot of close connections and friendly vibes.
Q: Tell us about what you did before becoming the Customer Experience Manager at PMSI.
A: Before joining PMSI, I spent about 10 years in the printing industry, primarily focusing on textiles and customer solutions.
Q: How do you plan to enhance the customer experience at PMSI?
A: I plan to be a friendly face for people to talk to. If they have an issue, they know they can come to me, and it will immediately be resolved. This is already happening, but it’s important that clients know they have someone who will go to bat for them.
Q: What advice would you give someone interested in a career in printing?
A: Absorb as much as you can. It’s important to see all the operations and the big picture. Don’t be afraid to ask questions and put yourself in different processes so you can fully understand what’s happening at each stage.
Q: What would you say is the most important thing for a client to consider when choosing a printing/mailing partner?
A: It’s important to have reliable contacts in the company and the knowledge that those contacts are going to take care of things for you. You want that one-on-one connection who is going to be with you through each step and ensure that your deadlines are hit. Ask the questions – what level of care will you provide me as the client?
Q: What are some of the things you enjoy most about working with clients in this industry?
A: Many clients know they want something mailed or printed, but they don’t know about the technical context. There’s an educational component that’s vital to each project. I love seeing the lightbulb moment for people when they realize how much more there is to the industry.
Q: What are some of the trends you are seeing in the printing industry?
A: There are lots of expectations that projects can get turned around quickly. The capabilities of turning things around quicker than ever before with greater detail and quality are impressive. Technology plays a big role in this.
Q: What do you want people to know about PMSI and how you support the unique challenges of transactional printing?
A: With over 40 years of experience as a family-owned operation, PMSI has a lot of knowledge that dates back to the creation of the company. We have extensive in-house expertise that our employees can pass down to clients to ensure their projects go smoothly.
Q: Tell us about your life outside of work. Family life? Hobbies?
A: I enjoy being outdoors—backpacking, kayaking, hiking—anything outside, I really enjoy. I have a dog and spend time with family and friends. I was born and raised in North Carolina.
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