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Outsourced Billing vs. In-House: Which is Right for Your Business

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Benefits of Outsourced Billing vs. In-House Solutions

Businesses have two options for managing billing and invoicing processes: outsourcing to a specialized vendor or handling it in-house. Both approaches have their merits, but outsourcing billing can offer several advantages over in-house solutions.

Addressing Billing Pain Points with PMSI

Billing can be a complex and time-consuming process, and even tiny mistakes can lead to major problems. Outsourcing bill print and mail needs can lead to significant cost savings for businesses. If you’re worried about making mistakes, your equipment is old, or you simply need more time to get the job done right, PMSI can help.

Many of our clients have the same concerns. Some of the most common questions we hear from new clients are: 

  • Is my team prepared to fill in staffing gaps and keep billing operations on track?
  • What happens if the person who has been doing this for 25 years retires?
  • Do we have all the necessary training and certifications needed to keep our customer data secure?
  • Are our customers complaining because their bills aren’t arriving on time?

Have any of these thoughts kept you up at night? If so, it’s time to talk to an expert!

PMSI is a leading provider of outsourced bill printing and mailing  services. We have a team of experienced and certified professionals who can handle all aspects of your billing process, from design to statement printing and mailing. We use the latest technology and best practices to ensure that your bills are accurate, on time, and secure.

Here are just a few of the ways PMSI can help you solve your billing pain points:

  • Deliver accurate, on-time statements: Our team has a proven track record of delivering accurate and timely statements to our clients. We use a variety of quality control measures to ensure that your statements are error-free.
  • Avoid customer complaints: We understand that customer satisfaction is critical to your business. That’s why we go above and beyond to make sure that your customers are happy with their billing experience. 
  • Reduce overall costs: Outsourcing your billing to PMSI can help you save money on staffing, training, and equipment costs. We have the expertise and resources to handle your billing process more efficiently and cost-effectively than you can in-house.
  • Secure sensitive information: We take data security very seriously. Our team is trained on the latest security best practices and we use a variety of security measures to protect your data.
  • Equipment: We invest in the latest billing technology to ensure that your bills are processed quickly and efficiently. We also have a team of in-house technicians who can maintain and troubleshoot our equipment so that you don’t have to worry about downtime.
  • Time: Outsourcing your billing to PMSI can free up your time so that you can focus on other important aspects of your business. We can handle all aspects of your billing process, from data entry to invoice printing and mailing services.

What Makes PMSI Different

PMSI offers several other features that differentiate us from other billing outsourcing providers.

End-to-End Customer Service

We offer a single point of contact for all of your billing needs. This makes it easy for you to get the help you need, when you need it. Your dedicated account manager will be responsible for overseeing your entire billing process, from design to statement generation and mailing. This means that you’ll never have to worry about getting in touch with multiple people or departments to get your questions answered or problems resolved.

Integrated One-Stop Shop

From data to delivery, PMSI can handle your entire billing process with an all-in solution that’s in-house, with neither your data nor your finished bills going to a 3rd party prior to delivery to the United States Postal Service. This makes it easy for you to get all of the services you need from a single provider. This can save you time and money, streamline your operations, and ensure security and integrity..

Experienced and Independent

PMSI has been in business for more than 42  years, and we have a team of experienced and certified professionals who are experts in billing. We are privately owned which means we can put our customers and their stakeholders first.

Speed of Onboarding

We can get you up and running quickly and easily. We have a streamlined onboarding process that will help you minimize disruption to your business. We will work with you to understand your specific needs and requirements, and we will develop a customized billing solution that meets those needs.

PDF Archival and Retrieval

We offer a secure PDF archival and retrieval service so that you can easily access your billing records anytime. This can be helpful for a variety of reasons, such as compliance audits, customer disputes, and historical research.

In-House Programmers

We have a team of in-house programmers who program your jobs and design your documents.  This ensures the highest security as none of your data is sent offsite and also means real-time problem-solving both before and after implementation. This is especially helpful if you have unique billing requirements or if you need to integrate our solutions with your existing systems.

Final Thoughts

If you are looking for a reliable and experienced partner to help you with your bill printing and mailing, PMSI is the right choice for you. We offer a wide range of features and benefits that differentiate us from other providers. 

We have a team of experienced and certified professionals who can help you solve your invoice and bill printing and mailing pain points and improve your bottom line. 

If you’re still not sure if outsourcing your billing is the right decision for you, we would love to talk! Speak with a Mail Pro today for answers to your print and mail questions:

Bill With Confidence guide by Professional Mail Services, Inc.

Free E-Book

How to overcome issues in invoice delivery.

It’s time to build confidence in your billing process.

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